{"id":159,"date":"2016-10-12T08:01:51","date_gmt":"2016-10-12T07:01:51","guid":{"rendered":"http:\/\/www.carmichaelclan.net\/?p=159"},"modified":"2016-10-12T08:03:19","modified_gmt":"2016-10-12T07:03:19","slug":"line-support","status":"publish","type":"post","link":"https:\/\/www.carmichaelclan.net\/?p=159","title":{"rendered":"Line Support"},"content":{"rendered":"<p>The definition tends to vary from company, sector etc :<\/p>\n<p><b>1st Line Support &#8211; Helpdesk (Job titles such as Helpdesk Analyst, First Line Support, Call Logger)<\/b><br \/>\nTypically involves resolving calls over the phone in a service desk environment and may escalate to 2nd line support.<\/p>\n<p><b>2nd Line Support &#8211; Desktop Support (Job titles such as IT Technician, PC Engineer, Desktop Support Analyst)<\/b><br \/>\nTypically involves onsite desktop support of all workstations, printers, scanners etc<\/p>\n<p><b>3rd Line Support &#8211; Network Support (Job titles such as Network Admin, Network Manager, Server Engineer)<\/b><\/p>\n<p>Typically involves onsite support of all servers and dedicated to maintenance of network related issues.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The definition tends to vary from company, sector etc : 1st Line Support &#8211; Helpdesk (Job titles such as Helpdesk Analyst, First Line Support, Call Logger) Typically involves resolving calls over the phone in a service desk environment and may escalate to 2nd line support. 2nd Line Support &#8211; Desktop Support (Job titles such as [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,6],"tags":[],"class_list":["post-159","post","type-post","status-publish","format-standard","hentry","category-notes","category-technology"],"_links":{"self":[{"href":"https:\/\/www.carmichaelclan.net\/index.php?rest_route=\/wp\/v2\/posts\/159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carmichaelclan.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.carmichaelclan.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.carmichaelclan.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carmichaelclan.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=159"}],"version-history":[{"count":4,"href":"https:\/\/www.carmichaelclan.net\/index.php?rest_route=\/wp\/v2\/posts\/159\/revisions"}],"predecessor-version":[{"id":163,"href":"https:\/\/www.carmichaelclan.net\/index.php?rest_route=\/wp\/v2\/posts\/159\/revisions\/163"}],"wp:attachment":[{"href":"https:\/\/www.carmichaelclan.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=159"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.carmichaelclan.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=159"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.carmichaelclan.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}